Terms of Service

Last updated: 2026-10-27

Welcome to Waegook. By creating an account or using Waegook you agree to these Terms of Service. Please read them together with our Privacy Policy, Refund Policy, Community Rules, Marketplace Safety Policy, and Prohibited Items Policy.

Waegook is an intermediary platform

Waegook is a user-to-user community marketplace that helps people discover listings, connect, and communicate. For marketplace listings, Waegook is not the seller, buyer, payment processor, broker, delivery provider, escrow provider, or guarantor of any transaction.

Payment and exchange for marketplace listings happen off-app, directly between users. Waegook does not hold, transfer, or guarantee any money or goods for them. The one exception is event tickets sold with card checkout, described under "Paid event tickets" below.

Paid event tickets

Some events sell tickets by card on Waegook. For those tickets:

• Payment is processed by Toss Payments (토스페이먼츠), a licensed payment gateway. Waegook never sees or stores your card number.
• The seller is the organizer named on the event page. For events hosted by Waegook itself, the seller is 마탄버스 (MatanVerse), the operator of Waegook. Waegook acts as the intermediary (통신판매중개자) for events sold by other organizers.
• Waegook adds a service fee to card tickets unless the organizer pays it for you. It is shown as its own line, with the total, before you pay, and the total you see is the total charged. Details are in our Refund Policy.
• Your ticket is issued as soon as the payment is confirmed and appears on the event page under your account.
• Cancellations and refunds follow our Refund Policy (/refund-policy). If an event is cancelled, every ticket is refunded in full automatically.
• Buying tickets requires a Waegook account, so that your ticket, receipt and any refund stay attached to you.

Your responsibilities

You are responsible for your posts, messages, reviews, transactions, and conduct.

• Confirm item condition, price, payment method, pickup/delivery, legality, and safety directly with the other user before trading.
• Comply with all applicable laws of the Republic of Korea.
• Keep your login credentials secure and provide accurate account information.

No guarantees

Waegook does not guarantee transaction completion, item condition, the identity or honesty of any user, legality, payment, delivery, or safety. Trust signals such as a "Verified" badge or a listing check reduce risk but are not guarantees.

Content and moderation

You retain ownership of your content but grant Waegook the right to display and moderate it to operate the service.

• Public content may be reviewed and moderated.
• Waegook may remove posts, hide or restrict content, restrict or suspend accounts, preserve logs, and cooperate with lawful requests.
• High-risk posts (including jobs, housing, and services) may require review before publication or may be rejected.

Job adverts

Job adverts may not exclude or prefer applicants by nationality, race, skin colour, sex, age or religion, except where a visa or the law requires it. Posters may apply their own criteria when they screen applications, not in the advert. Adverts that break this rule are paused until edited.

Private messages

Private chats are private. Waegook reviews chat content only in connection with a report, abuse, safety, or legal matter. Not casually. For fraud and safety checks, administrators may see which users are in a conversation on a post (the participants, not the message content).

Anonymous and guest content

Some features (such as Find It in Korea) let a member post with their public identity hidden ("anonymous"), or let a visitor post without an account ("guest"). Anonymous does not mean invisible to Waegook: anonymous member content remains linked to the member account internally, and guest content is linked to a generated guest identifier. Waegook administrators may identify the account or guest behind such content where necessary for moderation, safety, or legal compliance, and all platform rules, restrictions, and rate limits continue to apply.

• Guest requests are always reviewed by the Waegook team before they become public.
• A guest may add an email address for notifications and request management; it is optional and is never displayed publicly.
• Guest ownership works through secure links and codes. Keep them safe; anyone holding them can manage the request.
• Waegook may store privacy-safe abuse signals (such as hashed device or network indicators) to limit spam, and may remove guest content or restrict repeat abuse.

Find It in Korea

Find It in Korea is a community discovery feature, not a marketplace. Items prohibited or restricted in the marketplace remain prohibited or restricted when discussed through Find It in Korea, comments, or private messages. Users may not use Find It in Korea to advertise, solicit or arrange transactions involving prohibited, illegally imported, unlabelled, counterfeit, unsafe or unlicensed goods or services.

Reviews

Reviews must be honest and based on a real interaction. Reviews that violate our rules may be removed.

Off-app transactions

Because marketplace transactions occur off-app between users, Waegook is not a party to them and is not responsible for any dispute, loss, or harm arising from them.

Disclaimers and liability

The service is provided "as is." To the maximum extent permitted by law, Waegook is not liable for dealings between users or for user-generated content.

Changes and contact

We may update these terms; continued use means you accept the changes. These terms are governed by the laws of the Republic of Korea. Questions: legal@waegook.com.